What makes us different

• Our ethos

  We are passionate about delivering superb IT support and innovative IT solutions.

  We work with our clients to help them make the most of the benefits of IT in their businesses.

  We believe in delivering a service that is professional, friendly and understandable.

   

• We see people

  We don't see issues, incidents, users, problems or tickets on our system.

  It's not just a printer problem; it's Vicky who needs to print her notes off before her presentation at midday. It's not a network installation; it's Al and Jodie setting up their new business. It's Barry, who just needs to get that laptop bought today, so he can go on holiday.

  They're real people, just like you and me.

   

• We won't put you in a queue

  And our telephone system isn't automated.  You're too important not to let you speak to someone real. If for some reason the person you want is unavailable, you can just leave a message and we'll ring you right back.
  
  Refreshing, isn't it

   

• We know what we're talking about

  Microsoft Gold Certified Partner, Microsoft Small Business Specialist, MCP, MBCS, BSc and so on.
  We are very proud of our accreditations as they reflect the quality of our people. People who know what they are talking about.
  If you're still not sure - you can ask our clients.

   

• Size does matter

  We're small and we like it that way. It gives us the ability to deliver projects quickly and dedicate extraordinary attention to your needs.
  
  Our size allows us to deliver a personal service.

   

• We're not fond of salesmen

  That's why we don't have any. Call us and you'll talk with someone who's an expert in IT - not at selling you something you don't need or understand.
  
  We want to get to know you, your organisation and your needs and work out how IT can really help you from there.

   

• We're professionals in what we do

  Your friend knows a bit about computers, so you've let them 'dabble' with your IT.

  Most of us have done it. But the money you save by using a friend will probably be a lot less than the money spent undoing any errors.

  Don't worry, though, we're here to help if you need us.

   

• We want to get to know you

  How can we possibly help you achieve all you want to with your IT, if we haven't got the faintest idea of what you do?

  When we first meet - we ask questions and listen - you talk.  We want to deliver what you need, not what will give us the greater margin.

   

• No preference

  We don't have "preferred suppliers". We recommend the best product or solution that suits you.

   

• Solutions

  Whilst we love playing around with new gadgets and spend our free time reading up on all the new IT innovations; we're not interested in the latest fad or gimmick. 

  We are interested in getting the right solution and making IT work for you.

   

• Not a one-stop shop

  We don't do your database. Or your website.
  
  We do IT.

  Why? Because we think companies that claim they can do everything, often excel at nothing. That's why we choose to do one thing and do it right.

   

• Communication

  We pride ourselves on communicating effectively as human beings, not as geeks.

  We talk your language.

   

• Honesty
  

  We always tell the truth.

   

• It's all about relationships

  We believe that the key to delivering successful IT is all about building relationships. All of our existing clients will tell you how we deliver what we promise, on time, on budget and then go the extra mile to support them.

  We are all about the long-term. We are here to look after you.